BOSTON – BNY Mellon Wealth Management is proud to announce that it has been named Best Private Bank in the U.S. for Customer Service by the Global Private Banking Awards. Now in its ninth year, the awards program is organized by Financial Times publications Professional Wealth Management and The Banker. The awards recognize and reward excellence in wealth management.
“This award affirms and reflects a key tenet of our approach – helping clients to succeed and meet their financial goals,” said Don Heberle, CEO of BNY Mellon Wealth Management. “This recognition also speaks to the quality and dedication of our people, who put the needs of our diverse client base at the center of everything they do. We do not take this success and our 95% client satisfaction rating for granted,” stated Heberle, “and will every day continue to earn this recognition and deepen client relationships, particularly as client expectations continue to evolve.”
From May to July of 2017, private banks were invited to apply to the Global Private Banking Awards. Each institution provided growth and performance measures and an executive summary outlining the bank’s qualifications. The submissions were judged by an expert panel of 15 industry professionals based in North America, Asia, Europe and the Middle East. Banks were judged on the progress made in their business & growth strategies, their ability to boost inflows and profits, as well as their client relationship management strategies and adaptability.
The awards were officially announced at a gala dinner and ceremony held on Thursday, October 26 in London. The Global Private Banking Awards report will publish in the November issue of The Banker. Additionally, the quantitative data from award applications will be analyzed in the forthcoming annual Private Banking Key Performance Indicators Benchmark study, carried out by Scorpio Partnership.
About BNY Mellon Wealth Management
BNY Mellon Wealth Management is a leading wealth manager. In 2016 it was named by Family Wealth Report as the top U.S. Private Bank and rated the Top Private Bank for Family Offices by Professional Wealth Management magazine. Barron’s ranked it the 10th largest U.S. wealth manager in 2017. The firm has more than two centuries of experience in providing services to clients who today include financially successful individuals and families, their family offices and business enterprises, planned giving programs, and endowments and foundations. It has $231 billion in total client assets, as of September 30, 2017, and an extensive network of offices in the U.S. and internationally. BNY Mellon Wealth Management, which provides investment management, custody, wealth and estate planning and private banking services, conducts business through various operating subsidiaries of The Bank of New York Mellon Corporation. For more information go to bnymellonwealth.com or follow us on Twitter @BNYMellonWealth.
About BNY Mellon
BNY Mellon is a global investments company dedicated to helping its clients manage and service their financial assets throughout the investment lifecycle. Whether providing financial services for institutions, corporations or individual investors, BNY Mellon delivers informed investment management and investment services in 35 countries and more than 100 markets. As of Sept. 30, 2017, BNY Mellon had $32.2 trillion in assets under custody and/or administration, and $1.8 trillion in assets under management. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments. BNY Mellon is the corporate brand of The Bank of New York Mellon Corporation (NYSE: BK). Additional information is available on www.bnymellon.com. Follow us on Twitter @BNYMellon or visit our newsroom at www.bnymellon.com/newsroom for the latest company news.
 2016 Client Satisfaction Survey Results
Lucy Muscarella, Elevate Communications